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One of the most difficult tasks project managers and business analysts face is obtaining customer requirements. Even when business customers and the business analyst work in the same building, misunderstandings are bound to arise. It’s a challenge to ask the right questions, get the right people involved, and document unambiguous requirements, regardless of the backgrounds of those participating. When the project includes multi-cultural stakeholders, particularly if they comprise a virtual team working in geographically dispersed areas, the job becomes much harder. On this week's episode of The Project Management Podcast™ we hear from Richard Larson, PMP, and Elizabeth Larson, PMP, of Watermark Learning (http://www.watermarklearning.com/) what interpersonal skills, approaches and tools you as a project manager can utilize to address these issues.

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