Episode 069: Six Sigma... at a Bank?
Sigma is the 18th letter of the Greek alphabet and the lower case sigma (σ) is the symbol used to depict the quality management approach Six Sigma (6σ). Six Sigma is a system that was originally developed by Motorola to systematically improve manufacturing processes by eliminating defects. It was defined as a metric for measuring defects and improving quality as well as a methodology to reduce defect levels below 3.4 defects per million. Six Sigma has come a long way and is a respected methodology. Our guest today, is Steven West, who is a Six Sigma Black Belt and works for a financial services company. We explore the Six Sigma program of his company, the projects that he has worked on and learn what being a Black Belt has done for him.
Did you like this episode of The PM Podcast? Did you like it well enough to take two minutes and go to the iTunes store to give us a rating or review? Yes? I would really appreciate it! Please go to http://www.pm-podcast.com/review and tell the world how well you think we are doing.