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In this episode Jerry Manas gives us additional insights into the gray areas. Because his book is called Managing the Gray Areas, we are concentrating on the actual management process. The tools that Jerry recommends and which we discuss at length are

• Ideals - Standing for something
• Leading by Questioning
• Systems Thinking
• Empathy and Cultural Awareness

Since these are mostly tools from the softer end of managing the gray areas we then go ahead and also spend time looking at a number of hard tools.