In today’s episode of The Project Management Podcast™ we continue our look at international and intercultural project management. In episode 48, we heard about the issues that the manager of a PMO in Sri Lanka was faced with in regards to all the customer requests she received. But what about the other end? What about the customer? What issues does a customer face who has chosen to augment their staff through off shoring? This is the discussion that I had with Eric Smith and I have to admit, that I was genuinely surprised by what I found. We also continue our book give away of two copies of the book "Introduction to IT Project Management" by Cynthia Snyder, PMP, and Frank Parth, PMP, and we share a number of helpful resources that were recommended by listeners.