Feeling disconnected from your team? Is getting them all together more like herding cats than project management? Social intelligence concepts (the connections part of emotional intelligence) can help you connect and keep your team all moving in the same direction.
This interview with Kim Wasson was recorded at the PMI® Global Conference 2019 in Philadelphia, Pennsylvania, USA. We discuss the concepts of her interactive workshop in which she helped the attendees develop strong connected leadership, handle problems gracefully and create and support effective teams using principles from the world of social intelligence translated into project management tools and techniques. They were able to leave the session armed with tools to support their project manager coaching and mentoring back in the workplace, with their colleagues.
From the interview you will learn how to use social intelligence tools to build teams and keep members connected and engaged and how to utilize social intelligence tools to achieve balance among the project dimensions of people, product and process. Note that social intelligence tools are not the same as social media for project managers, although there is definitely value in social media tools too.
People from so many different backgrounds joined Kim's talk and benefited from what she shared. From people who fill the role of project manager in SAFe agile environment, through to people managing multiple projects, there is so much to take away from today's interview. And without further ado, let's listen in.
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Margaret Meloni, MBA, PMP
Those of you who have, will or are preparing for your PMP exam, inevitably come across the term “Interpersonal Skills”. A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) mentions them, your prep books talk about them, and you find me talking about them in my PMP exam prep training lessons as well.
Leadership, team building, motivation, negotiation or trust building are some of the terms you’ll find. But there is another dimension to these soft skills that we project managers need. And that is “emotional intelligence”.
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Wanda Curlee and Cornelius Fichtner
Every project manager needs to master situational awareness. That is because no two projects are perfectly alike. What worked last time may have to be tweaked next time. Even worse, what may have worked just yesterday may have to be tweaked today!
This interview about situational awareness with Wanda Curlee was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. It was co-written and co-presented with Marie Sterling. Wanda and I discuss their presentation and white paper Situational Awareness. Do you have the Emotional Intelligence for it?. Here is the abstract:
This paper explores the relationship of situational awareness and emotional intelligence of portfolio, program, and project leadership. Included in the paper is an introduction to situational awareness, emotional intelligence, SAGAT, recommendations and details about the workshop exercise. Situational awareness plays a critical role in effective decision making, and more so in complex and challenging portfolio, program and project management environments. Emotional Intelligence (EI) is the study of how in tune a person is with his or her own emotions and the ability to understand emotions of those around himself or herself. Through the use of a live training simulation, an individual’s level of situational awareness and their emotional intelligence will be determined.
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Kim Wasson and Cornelius Fichtner
At its core project management is all about effectively leading your team. Therefore emotional intelligence for project managers and project leaders can be just as important (if not more) than knowing how to interpret the latest earned value data.
Just one unmotivated person on your team can bring everything crashing down. Unhappiness, dissatisfaction, and lack of motivation are highly contagious; ‘one person’ quickly turns into an unhappy and possibly dysfunctional team.
We're all focused on getting the process right and there’s no doubt that process is important. What many of us don’t take into account is that the success of most projects depends largely on the teams actually doing the work Process is important but it’s not going to build anything on its own – it’s a team of satisfied, competent people working together who will actually deliver a product.
The people side of the project management equation is critical. Managing effectively requires the ability to understand individuals and teams, establish working relationships, manage goals, and motivate team members. Effective tools and techniques discover what makes the team members and the team itself tick, to communicate effectively with many different people both one-on-one and as a group, and to generally balance the process part of the equation with the people part of the equation are critical to project success.
This interview is 24 minutes long. This means that you can "legally" only claim 0.25 PDUs for listening to it. However... if you first listen to the interview and then also read the white paper on which it is based, then you can go ahead and claim 0.50 PMP PDUs!