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Episode 014: Interview with Robert Perrine on ITIL

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Today's show features an interview with Robert Perrine, PMP, ITIL-SM. Robert and I met for this interview following the monthly PMI-OC Advanced Topics Seminar at which he spoke on ITIL, the Information Technology Infrastructure Library. Read up on ITIL at the British Office of Government Service [Update: The web page is no longer available so we removed the link].

Project Management in the News
- Sao Paulo Conference brings together PMI, UNESCO and the Children of Brazil

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Speaker 1 (00:09): [inaudible]

Cornelius Fichtner (00:11):

You are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at or send your emails to This email address is being protected from spambots. You need JavaScript enabled to view it.. Hello, and welcome to show number 14. I am Cornelius Fichtner. Now this is the project management podcast for the 10th of December, 2005. And today we have a feature interview with Robert Perrine in which we will be talking about ITIL the information technology infrastructure library. To start off the show here are as always a few announcements and things I want to get off my chest. First of all, starting today, we will change to a two week release schedule until about the middle or end of January. This means that there will be no show next week. Then there will be a show. Then there will be no show. Then there will be a show. Again, the reason for that, it's quite simple.

Cornelius Fichtner (01:17):

Next week, next Saturday, I have a birthday coming up, so I wouldn't have done the show then anyway, but, uh, the reason why I'm continuing to do this until the end of January simple, I am buying a new house and, uh, yeah, that's quite a project. It's taken up a lot, a lot of my free time. So I really have to focus on that. And I'm going to change to this two week release schedule, but remember it's only until the end of January, and then we're going back to the one weeks and now a word from our sponsor project load is the web based project management tool for your team. As project manager, you create the tasks and assign activities as your team progresses, their time sheets automatically feed into project reports with task forecasting documents, storage, integrated notes, and over 25 alerts project load is the one tool for project monitoring.

Cornelius Fichtner (02:17):

Visit us at Now let's move on to the listener's survey. Well, I've been making this announcement several times. The listener survey is up on the blog, and if you would please give me your feedback. That would help me a lot. And today I want to tell you what I have learned from this listener survey. There are three items that I would like to read to you from which I have learned, and from which I will be improving this show, of course, I don't know who wrote them because this survey is completely anonymous, but here you go. The first one, I really like this is the best one that I've had on the survey so far. And it reads, please, please, please do not read out emails saying how fantastic this podcast is it just wastes time. Your last podcast went on for five minutes. Just reading out how wonderful it was.

Cornelius Fichtner (03:18):

Okay, it's good. But please move on. We are listening for the content. If you just read out news, et cetera, we can get that from the same sources that you do. It's not very useful. Having said that generally the rest of your podcast after the fire first five or 10 minutes of backslapping emails is great. All right. I agree with you a half way. I agree. Reading the backslapping emails. That's not really all too great, but unfortunately I don't get any others. So if you are out there and you want to write me an email that tells me how great the podcast is, please also include some real advice or maybe something from your experience as a project manager could, I can include in the podcast. So please keep your feedback coming, send me your emails, but tell the other listeners about your life. And I can stop reading all these backslapping emails.

Cornelius Fichtner (04:23):

But on the other hand, I disagree with not reading news because other feedback on the survey told me quite clearly, that news is liked. People are listening to the news that are eat here, so I will continue to do this, but I will try and stop to read the backslapping emails. The second feedback from the listener survey was as follows. Great show, that best podcast I listened to. Okay. Some backslapping here. Once again, I have only one remark. Could you please reduce the volume of the sound of the typewriter between your news items? It really gives me a headache. Apart from that, the sound quality is superb. I've been wondering about that myself, because I personally thought that it was a bit loud, but nobody complained. So I kept it at that starting today, the sound of the typewriter is going down and the third and last feedback from the listener survey is quite short. All it reads is where were you? 20 years ago? Well, simple 20 years ago, I was a 22 year old software developer. And I couldn't have helped you in project management at all. It took me 20 years to come this far. Alright, so much for the listener survey here and now let us move on to the helpful resources.

Cornelius Fichtner (06:01):

I have five resources for you today. The first is of course, connected to the interview that you will hear shortly. And it is the handout from Robert Perrine about his ITIL presentation, which he gave this month for the project management Institute, orange County chapter. And you can download that from his website. The link is of course, on the blog at You can find the other for help for resources at exactly the same location. And the second resource I have for you is an article slash white paper that I found on Gantthead .com and it is entitled the Estimation Blues. And it is quite a nice overview of the troubles that we as project managers run into when we have to estimate and they give you a quite lovely solution there as well. Next, we have 10 things to ponder when implementing an integrated portfolio management application. This is a paper which was written by David L. Davis, a white paper.

Cornelius Fichtner (07:25):

Really, it is a very quick read that you can probably spend five minutes on and you get the gist of it all. And it is an absolutely wonderful start. If you are actually thinking about integrating, implementing an integrated portfolio management application. So this is a really, really nice place to start with this. The next one here is for all you project management beginners out there, and it is called how to teach yourself about project management, without spending any money on training and consultants. This comes to us from the website of Michael Greer and printed out it's about three pages long, and it's a list of ideas, suggestions, and links, where to go to and where to learn about the basics of project management. So this is a really great place to start. If you are looking for something basic for junior project manager, or if you're just starting in project management.

Cornelius Fichtner (08:32):

So check this one out. And lastly, we're going even lower than just the beginning project management. We are going to project management for school kids. Now this one is really good for all you project managers out there who have kids in school and they have a school project coming up well. And then you suddenly realize that, you know what, even though I've been talking in at home about project management to my family for the last, what five, 10 years, it looks to me like my kids really don't know what project management is and how to manage their own school projects, you know, set it up planet, have deadlines, have time assigned to it. This overview is written by Neville Turbit and it gives all you project managers with children out there at great start on how to get your knowhow to them so that they can apply this project management experience in their school projects. And that's about it for the helpful resources this week. Now let's move on to one news item that I have found for you this week.

Cornelius Fichtner (09:58):

Well, actually there were more than just this one news item this week, but I felt that they were also insignificant that I just let them fly by the, this one here is from the 5th of December, 2005, and it is titled Sao Paolo. PMI conference brings together PMI UNESCO and the children of Brazil. Now this is really not all too much to do with project management. And it is more about project managers going out into the community and doing something for the community. At large, you may know that the PMI currently has a conference in Sao Paolo, or by this time it's actually over and at the end of the Sao Paolo conference, which we had a great attendance, by the way, they brought in child hope, which is also known as the children and hope national compare campaign. It is a UNESCO program, which is designed to country amongst other things to contribute to the elimination of child labor. To me, this particular piece of news is just some way that we as project managers, even locally can do something for the community at large. So if you're a member of a professional organization in your area, think about doing something like this, like the Sao Paolo chapter has done and do something good for the community. Don't always think about project management. Think about the community at large as well.

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

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Cornelius Fichtner
Cornelius Fichtner
Cornelius Fichtner, PMP, CSM, is the host and the author at The Project Management Podcast. He has welcomed hundreds of guests and project management experts to the podcast and has helped over 60,0000 students prepare for their PMP® Exam. He has authored dozens of articles on and PM World 360. He speaks at conferences around the world about project management, agile methodology, PMOs, and Project Business. Follow him on Twitter and connect with him on LinkedIn.

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