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One of the most difficult tasks project managers and business analysts face is obtaining customer requirements. Even when business customers and the business analyst work in the same building, misunderstandings are bound to arise. It’s a challenge to ask the right questions, get the right people involved, and document unambiguous requirements, regardless of the backgrounds of those participating. When the project includes multi-cultural stakeholders, particularly if they comprise a virtual team working in geographically dispersed areas, the job becomes much harder. On this week's episode of The Project Management Podcast™ we hear from Richard Larson, PMP, and Elizabeth Larson, PMP, of Watermark Learning (http://www.watermarklearning.com/) what interpersonal skills, approaches and tools you as a project manager can utilize to address these issues.

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In this week's episode The Project Management Podcast™ welcomes Thushara Wijewardena, PMP (http://projectized.blogspot.com) who is the general manager of a PMO in a software development outsourcing company in Sri Lanka. We discuss the challenges that she faced in initially setting it up and how she addresses today's needs of her worldwide clientele who require her to utilize multiple project management methodologies concurrently throughout the company. We complement the interview with a look at 3 helpful resources that will make your project management office shine. You will also hear listener feedback from our feedback phone at +1 206 339 6520 and we answer a listener question about the required 35 contact hours needed to apply for the PMP® exam.

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This week The Project Management Podcast™ continues the discussion on Scalable Project Management Methodologies with our interview guest Tom Mochal, president of www.tenstep.com. We look at the TenStep line of products, look into the future of project management methodologies and Tom gives us his in-depth answer to our "Final 10" questions. Our weekly Helpful Resources will introduce you to two brand-new project management podcasts that are freely available.

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A project management methodology can be defined as "A documented process for management of projects that contains procedures, definitions and roles and responsibilities". But what do you do, if your company has small projects, medium sized projects and large projects? Do you need three separate methdologies? Our interview guest Tom Mochal, president of www.tenstep.com answered this question several years ago, when he developed the scalable TenStep methodology. We discuss the value of PM in general, the results that companies should expect when implementing a project management methodology and of course the benefits and characteristics of scalable PM methodologies. Our weekly Helpful Resources complement this interview by offering links to various methodology related sites.