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Episode 014: Interview with Robert Perrine on ITIL

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Today's show features an interview with Robert Perrine, PMP, ITIL-SM. Robert and I met for this interview following the monthly PMI-OC Advanced Topics Seminar at which he spoke on ITIL, the Information Technology Infrastructure Library. Read up on ITIL at the British Office of Government Service [Update: The web page is no longer available so we removed the link].

Project Management in the News
- Sao Paulo Conference brings together PMI, UNESCO and the Children of Brazil

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Speaker 1 (00:09): [inaudible]

Cornelius Fichtner (00:11):

You are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at pmpodcast.blogspot.com or send your emails to This email address is being protected from spambots. You need JavaScript enabled to view it.. Hello, and welcome to show number 14. I am Cornelius Fichtner. Now this is the project management podcast for the 10th of December, 2005. And today we have a feature interview with Robert Perrine in which we will be talking about ITIL the information technology infrastructure library. To start off the show here are as always a few announcements and things I want to get off my chest. First of all, starting today, we will change to a two week release schedule until about the middle or end of January. This means that there will be no show next week. Then there will be a show. Then there will be no show. Then there will be a show. Again, the reason for that, it's quite simple.

Cornelius Fichtner (01:17):

Next week, next Saturday, I have a birthday coming up, so I wouldn't have done the show then anyway, but, uh, the reason why I'm continuing to do this until the end of January simple, I am buying a new house and, uh, yeah, that's quite a project. It's taken up a lot, a lot of my free time. So I really have to focus on that. And I'm going to change to this two week release schedule, but remember it's only until the end of January, and then we're going back to the one weeks and now a word from our sponsor project load is the web based project management tool for your team. As project manager, you create the tasks and assign activities as your team progresses, their time sheets automatically feed into project reports with task forecasting documents, storage, integrated notes, and over 25 alerts project load is the one tool for project monitoring.

Cornelius Fichtner (02:17):

Visit us at projectload.com. Now let's move on to the listener's survey. Well, I've been making this announcement several times. The listener survey is up on the blog, and if you would please give me your feedback. That would help me a lot. And today I want to tell you what I have learned from this listener survey. There are three items that I would like to read to you from which I have learned, and from which I will be improving this show, of course, I don't know who wrote them because this survey is completely anonymous, but here you go. The first one, I really like this is the best one that I've had on the survey so far. And it reads, please, please, please do not read out emails saying how fantastic this podcast is it just wastes time. Your last podcast went on for five minutes. Just reading out how wonderful it was.

Cornelius Fichtner (03:18):

Okay, it's good. But please move on. We are listening for the content. If you just read out news, et cetera, we can get that from the same sources that you do. It's not very useful. Having said that generally the rest of your podcast after the fire first five or 10 minutes of backslapping emails is great. All right. I agree with you a half way. I agree. Reading the backslapping emails. That's not really all too great, but unfortunately I don't get any others. So if you are out there and you want to write me an email that tells me how great the podcast is, please also include some real advice or maybe something from your experience as a project manager could, I can include in the podcast. So please keep your feedback coming, send me your emails, but tell the other listeners about your life. And I can stop reading all these backslapping emails.

Cornelius Fichtner (04:23):

But on the other hand, I disagree with not reading news because other feedback on the survey told me quite clearly, that news is liked. People are listening to the news that are eat here, so I will continue to do this, but I will try and stop to read the backslapping emails. The second feedback from the listener survey was as follows. Great show, that best podcast I listened to. Okay. Some backslapping here. Once again, I have only one remark. Could you please reduce the volume of the sound of the typewriter between your news items? It really gives me a headache. Apart from that, the sound quality is superb. I've been wondering about that myself, because I personally thought that it was a bit loud, but nobody complained. So I kept it at that starting today, the sound of the typewriter is going down and the third and last feedback from the listener survey is quite short. All it reads is where were you? 20 years ago? Well, simple 20 years ago, I was a 22 year old software developer. And I couldn't have helped you in project management at all. It took me 20 years to come this far. Alright, so much for the listener survey here and now let us move on to the helpful resources.

Cornelius Fichtner (06:01):

I have five resources for you today. The first is of course, connected to the interview that you will hear shortly. And it is the handout from Robert Perrine about his ITIL presentation, which he gave this month for the project management Institute, orange County chapter. And you can download that from his website. The link is of course, on the blog at pmpodcastdotblogspot.com. You can find the other for help for resources at exactly the same location. And the second resource I have for you is an article slash white paper that I found on Gantthead .com and it is entitled the Estimation Blues. And it is quite a nice overview of the troubles that we as project managers run into when we have to estimate and they give you a quite lovely solution there as well. Next, we have 10 things to ponder when implementing an integrated portfolio management application. This is a paper which was written by David L. Davis, a white paper.

Cornelius Fichtner (07:25):

Really, it is a very quick read that you can probably spend five minutes on and you get the gist of it all. And it is an absolutely wonderful start. If you are actually thinking about integrating, implementing an integrated portfolio management application. So this is a really, really nice place to start with this. The next one here is for all you project management beginners out there, and it is called how to teach yourself about project management, without spending any money on training and consultants. This comes to us from the website of Michael Greer and printed out it's about three pages long, and it's a list of ideas, suggestions, and links, where to go to and where to learn about the basics of project management. So this is a really great place to start. If you are looking for something basic for junior project manager, or if you're just starting in project management.

Cornelius Fichtner (08:32):

So check this one out. And lastly, we're going even lower than just the beginning project management. We are going to project management for school kids. Now this one is really good for all you project managers out there who have kids in school and they have a school project coming up well. And then you suddenly realize that, you know what, even though I've been talking in at home about project management to my family for the last, what five, 10 years, it looks to me like my kids really don't know what project management is and how to manage their own school projects, you know, set it up planet, have deadlines, have time assigned to it. This overview is written by Neville Turbit and it gives all you project managers with children out there at great start on how to get your knowhow to them so that they can apply this project management experience in their school projects. And that's about it for the helpful resources this week. Now let's move on to one news item that I have found for you this week.

Cornelius Fichtner (09:58):

Well, actually there were more than just this one news item this week, but I felt that they were also insignificant that I just let them fly by the, this one here is from the 5th of December, 2005, and it is titled Sao Paolo. PMI conference brings together PMI UNESCO and the children of Brazil. Now this is really not all too much to do with project management. And it is more about project managers going out into the community and doing something for the community. At large, you may know that the PMI currently has a conference in Sao Paolo, or by this time it's actually over and at the end of the Sao Paolo conference, which we had a great attendance, by the way, they brought in child hope, which is also known as the children and hope national compare campaign. It is a UNESCO program, which is designed to country amongst other things to contribute to the elimination of child labor. To me, this particular piece of news is just some way that we as project managers, even locally can do something for the community at large. So if you're a member of a professional organization in your area, think about doing something like this, like the Sao Paolo chapter has done and do something good for the community. Don't always think about project management. Think about the community at large as well.

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

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Episode 013: More on Methodologies

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The main focus of today's show is the continuation of what we started two weeks ago when we looked at an overview of what project management methodologies are. Today, I am giving you a high level overview of several of these methodologies. You'll also get to hear several new helpful resources and news items.

Note: In the podcast we say that you cannot claim PDUs for listening to podcasts. However, that was in 2005. In the meantime PMI has "come around" and today the word "podcast" is even mentioned in PMI's PDU category structure. So it is now OK to claim free PDUs for listening: See www.project-management-podcast.com/pdu

Project Management in the News

- Google Thinks Small
- PMI Sao Paulo Conference attracts a capacity conference
- Cargo cult dooms project to failure
- Marketing company moves to Web project management
- Important information regarding the PMP® Examination.

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Speaker 1 (00:00:00): [inaudible]

Cornelius Fichtner (00:00:11):

You are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at pmpodcast.blogspot.com or send your emails to This email address is being protected from spambots. You need JavaScript enabled to view it.. Hello, and welcome to show number 13. I am Cornelius Fichtner. Now this is the project management podcast for the 3rd of December, 2005. And today we will continue on the road down towards project management methodology. Today, it's going to be a high level overview of several popular project management methodologies, and like every week to start out the show, here are a few announcement and things that I want to get off my chest. And we'll start out with a word from our sponsor.

Cornelius Fichtner (00:01:04):

Project load is the web based project management tool for your team as project manager, you create the tasks and assign activities as your team progresses. Their time sheets automatically feed into project reports with task forecasting documents, storage, integrated notes, and over 25 alerts project load is the one tool for project monitoring. Visit This email address is being protected from spambots. You need JavaScript enabled to view it.. Yeah. If you remember last week, I spoke about the listener's survey and if you listen to and like the project management podcast, and you're obviously listening to him now, then I'd appreciate it. If you could take a few moments and go to the blog and click on the listener survey link, it'll take about three minutes for you to fill out the 10 questions. And one of the requests that I've already seen in the survey is that you would like more tips to me that means more short and easy to implement tips.

Cornelius Fichtner (00:02:09):

Those of you who listen all the way to the end of the show, you know, that I always throw in a quick joke and a little nugget of wisdom ride at the end of the show. Um, yeah, that's actually the tip there, but the feedback here tells me that more tips like that are needed. And that is why I am now thinking about introducing a new show segment called the project management tip of the week. That's going to be a short one to two minutes segment with a quick tip that you can easily use and implement. So you can see that your voice actually counts. And I listened to you and you can look out for this project management tip of the week, coming your way in a couple of shows down the road. So if you want to improve the show, if you want to have voice heard, please help improve the program and fill in the survey that I have for you.

Cornelius Fichtner (00:03:06):

I have also put up a press release. If you go to the blog, you will find a short and a long version of this press release. And I would very much appreciate it. If you could use that press release in your newsletter, be printed or an electronic format, or maybe even a, if you have a new section on your website, post my press release, that would help me to push out the information about the show and a very special, thank you goes to the PMI Alaska chapter because they have not only put the press release. Actually they did not put the press release onto their website. They did since even something even much better, they put a link to my podcast onto their website. The complete RSS feed is actually visible on their website and right there on the front page, plus they have included a short blurb about the project management podcast in the electronic newsletter.

Cornelius Fichtner (00:04:13):

So thank you very much. PMI, Alaska chapter, and a similar thank you goes to Silvio, skip box on from Brazil. And he writes to me, I added your link in my message this week to the PMI Sao Paolo chapter. We have more than 1600 members in Sao Paulo. I am sure Renato Feccine. The president of the chapter may contact you for more information, many PMs in Brazil, speak English, and we'll be interested. Congratulations for your excellent job. And please, if you can continue with, can continue with this work that I know is very hard. Please keep the blog and the podcast updated. It is a valued source of information for all of us project managers. Well Silvio. I really appreciate anything you, everything that you did in order to get my podcast message out in Brazil. And of course, all of those of you out there who are going to use either the short or the long version of the press release.

Cornelius Fichtner (00:05:25):

Thank you very much for helping me to get the word out there now onto some more reader feedback that I have received over the last two weeks. The first one here comes from Paulo Cush. He writes, I am a listener from Porto Portugal, and I really enjoy your show. I would like to ask you for some advice, he then goes into a long, long question about setting up a PMO, and I'm going to be answering that question to him offline here. And he ends by saying, and I liked that very much, very much here. Once again. I really enjoy your show. I am looking forward to the one hundreds show. Well, so am I, it's a long way to go here. We have 87 shows to go until we will be at show number 100, but I am looking forward to doing it. My second reader feedback is from Greg Simarusti.

Cornelius Fichtner (00:06:29):

I hope I haven't mispronounced that name too much, Greg. He writes I'm a member of the PMI-OC, that is a in fact, the PMI chapter of which I am a member of as well here in orange County in California. So he goes on and I have met you on several occasions. Don't remember it. Sorry, Greg. My mind seems to be going. I congratulate you on your podcast and look forward to future recordings. I was just wondering if there is a problem with the podcast server for the last two days, I have been trying to download the last six episodes. I have the first seven and was wondering if there may be a server problem. Well, I haven't noticed anything. I see that the downloads continue to go up and up every day, but, uh, what do I know, maybe there are in fact issues out there.

Cornelius Fichtner (00:07:26):

So if there is anybody else out there who has download problems, please send me an email because if there is a real outage, then I would like to make sure that this gets fixed as soon as possible. Third and last reader feedback here comes from Sean Howell. Unfortunately, I don't know where Sean is from. He writes your podcast is quite well done and I enjoy listening to them. I am a contract junior project manager currently working in on process improvement and integration. Can you talk about your view about how being a process manager relates to being a project manager? I think that would be an interesting show. I betted would a, what I'm going to do folks is I'm going to get in touch with Sean. I'm going to find out from Shawn, his views on process management. And I am going to get you some feedback on this here so much for the reader feedback.

Cornelius Fichtner (00:08:32):

I really appreciate all the letters that I'm getting here. And I promise I'm trying to get all of you. Write to me on the air here on the show. I have also received some feedback from the PMI regarding my question, whether listening to the project management podcast is a qualifying activity. So can a PMP, who's listening to this show claim. PDUs the response I have received came from Edwin Delgado. He writes though, I believe that your podcast may provide information regarding project management and that spreading the word through a broadcast like yours may be a great platform to spread the word of project management. There is no way for anyone listening to your program to report this for PDUs. Also, your podcast would not fall under category. Number four, as this category is reserved for structured PM courses and not a media source. All right, to me at this point, this means that if you are a PMP and you are listening regularly to the project management podcast, you cannot claim this as a qualifying activities for gaining PDUs.

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

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Episode 012: Goals

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The main focus of today's show is the continuation of what we started two weeks ago when we looked at an overview of what project management methodologies are. Today, I am giving you a high level overview of several of these methodologies. You'll also get to hear several new helpful resources and news items.

Project Management in the News
- APM: Project Management Awards 2005 Winners Announced (PDF Document)
- IPMA Celebrates 40th birthday
- India must emulate Chinese model in project management

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Cornelius Fichtner (00:10):

[inaudible] you are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at PM. podcast.blogspot.com or send your emails to PM This email address is being protected from spambots. You need JavaScript enabled to view it.. Hello, and welcome to show number 12. I am Cornelius fish. Now this is the project management podcast for the 19th of November, 2005. And today we'll be looking at goals why you need them and how to set them right as every week to start out the show, a few announcements and things I want to get off my chest. Let me start out with the listener survey. If you listen, and like the project management podcast, then I would appreciate to hear your feedback. I have put a link onto my blog, which will take you to the listener survey, and I would very much appreciate it. If you would take three minutes out of your time and answer 10 questions for me, there are point and click questions.

Cornelius Fichtner (01:22):

It shouldn't take you really more than three minutes with those 10 questions, I will be able to get to know my listenership a little bit better, and I will be able to focus more on what you want and improve the quality of the program here and now a word from our sponsor. This episode of the project management podcast is sponsored by project load. Project load is a web based project management and time tracking tool, project load lets teams maintain and forecast their own tasks helps project managers track their projects, gives PMOs one place to view all projects and provides executives, valuable insight into exactly where their organization is spending their time. You can find project This email address is being protected from spambots. You need JavaScript enabled to view it. next, a couple of followups from last week show. First of all, there is Harry Fisher. If you listened to last week's show you would've heard the piece from Harry Fisher about workflow.

Cornelius Fichtner (02:27):

And he tells me that the article on which he based that particular piece, that was his article. Um, I said it would, wasn't published in the ASQ quality project magazine. That is of course the ASQ quality progress magazine. Well, yeah, that's an easy mistake for a project manager to make. And he also wanted me to mention that he is currently the quality assurance manager for Whitman heart interactive. I also got some feedback from Ethan Johnson, who is the man behind the vision thing, the podcast, or other the episode of the podcast, which I reviewed last week. Ethan left a comment on my blog and he obviously wasn't all too happy about the fact that I called the audio quality bad. Ethan would have preferred the word crunk. Well, the segment is called the good, the bad and the ugly. And if you remember, I believe I called the content very good.

Cornelius Fichtner (03:36):

And I called the audio quality bad. And I am sticking to that. I still think that the audio quality of that particular episode was bad, but the quality of the content was excellent. If you want to read his full response, you can go to the blog where he left his comment. And then we also have some reader feedback here. This one comes from a Nigel Jones and he writes, hi, Cornelius, I'm Nigel Jones. And I am based in the UK in Scotland. Actually I have recently found your podcast and have been listening on my daily jog with my iPod. So we have somebody who jogs to it. We have somebody who does his morning exercises with it. It seems to be a popular sports pots podcast here. He continues. I have to keep extending my wrongs as the PM podcast seems to be getting longer and longer.

Cornelius Fichtner (04:36):

I think I'm up to your 10th podcast now, and I really liked them. Good content and easy listening. And I can tell that you give an honest opinion when you comment on and critique something, keep up the good work. Thank you very much, Nigel. And I really hope that at some point, you're going to have to run a marathon here to listen to my show in its entirety. I will try and keep it between 30 minutes and an hour in the future. No worries there. And those are about all the announcements and things I wanted to get off my chest today. Today's show marks the start of a new segment called helpful resources. When I come across good articles or presentations or white papers or whatever, I deem a helpful resource. I am going to mention it here on the show. And today I have four resources for you.

Cornelius Fichtner (05:49):

The first helpful resource is a article, which I have found in the computer world, Canada. And it's actually an older one and it's from the year 2002, but, uh, it still has value. It is titled, there is a reason why IT PMOs fail and it was written by Ken Handley. And the reason why I mentioned it as simple, because he more or less repeats what I said in my show about PMOs, a few shows back. He says that the trick to make a PMO successful is giving the people who are actually doing the project tools that work, do that. And the project team will beat a path to the PMO door exactly what I'm saying, make it helpful to people, and they will come to you. The next helpful resource is entitled next generation PMO. If you build it, will they come?

Cornelius Fichtner (06:57):

And this is a presentation in PDF form by Jack Doggle from the project ties group. And, uh, in it, uh, slide number 10. He has an overview between traditional PMOs and next generation PMOs. And this is actually the one thing that I find very interesting here. So go on, read this a PDF document and particularly focused on slide number 10, to see the difference between a traditional PMO and what he calls a next generation PMO. The third and final article here about PMOs is entitled top 10 tips to building an effective program management office, follow the steps, steps to ensure your PMOs success. This is written by Steven C. Howald, and he writes this on the chief project officer website that is chief project officer.com. And it's quite a interesting article. It's very well written. You won't find much here that you haven't read in other articles that talk about the top 10 tips to building an effective program management office.

Cornelius Fichtner (08:17):

But I find that it's very crisply written and a good resource for all of us who work in PMOs. And finally, what I have found here is a free 26 project managers desk reference. Yes. And what could be better as a helpful resource than a project manager's desk reference. This is forum 4:00 PM. You can find them at fourpm.com and, uh, well, unfortunately I haven't actually been able to look at it because it is a PDF document, obviously 26 pages long, but it requires Adobe Acrobat 6.0 or later. And I have been so lazy with installing Acrobat readers on my system that I still have 5.0. And, uh, well, um, I hope it's a good reference that I'm giving you here folks. So those of you who go and check it out, please drop me a line and tell me if this was worth putting in the helpful references section here. Again, you will find links to these helpful resources on my blog, and now let's move right on to the news in project management of this week.

Cornelius Fichtner (09:45):

First news item this week is from Friday, the 18th of November, 2005. And this is about a birthday. So I'm going to have to sing. Now, [inaudible] Happy birthday to you. Happy birthday to you. Happy birthday, dear IPMA happy birthday to you. And now, you know why I talk in front of the microphone and not sing? Yes, the IP M a D international project management association has celebrated its 40th anniversary. And as you may remember, they're currently having a Congress in new Delhi, and this is where they did it. Here's a little bit of a history that they mentioned about the IPMA in 1965, a few project management, enthusiastic in the heart of Europe joined together and started a discussion group of managers of international projects. The first international Congress was held in 1967 in Vienna with participation from 30 different countries. The group developed from the discussion group to an organization, which was for years known as internet time changed. And in 1994, internet became the international project management association. So once again, happy birthday. IPMA

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

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Episode 011: PM Methodologies

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Following the news, there are three segments in today's episode: Harry Fisher (author of Microsoft Visual Basic.Net) recounts his experience and success in implementing a workflow tool. We'll take a Tour de Project Management Methodologies and I give you my review of The Vision Thing Podcast [Update: The web page is no longer available so we removed the link.].

Project Management in the News

- Project Management Methodology soon to be released
- Swedish Railway Administration, Banverket, Selects IFS Applications
- NASCIO Releases Findings From State IT Project Management Survey
- CSIRO tames project management risks
- Survey: States need tighter project management practices
- Time and project management course for Maltapost staff [Update: The web page is no longer available so we removed the link]
- AADO convenes, discusses IT project management

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Cornelius Fichtner (00:10):

[inaudible] you are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at pmpodcast.blogspot.com or send your emails to pm This email address is being protected from spambots. You need JavaScript enabled to view it.. Hello, and welcome to show number 11. I am Cornelius Fichtner. Now this is the project management podcast for the 12th of November, 2005. And today we are going to be looking at an overview of project management methodologies to start out. The show is every week, here are a few announcements and just things I want to get off my chest. First of all, reader feedback. Many of you have been writing to me over the past few weeks and making suggestions to part towards possible topics that I could talk about here. Theory of constraints, critical chain, how to balance several large projects simultaneously. You name it. I can promise you that I am going to try and get all of your requests into the show into time, but please remember that project management is a very vast field and there is a lot that I can cover here and that a lot that I want to cover.

Cornelius Fichtner (01:31):

So I will not be able to get to your subject within the next one to two weeks. Give me some time. And I'm sure that we are going to cover here. The topic that interests you. I also wanted to mention again, that this is not a PMP exam preparation podcast. If you are listening to this podcast and you are currently studying for the PMP exam, and you're trying to pass the PMP exam, please don't listen to this show and hope to learn something that will help you to pass. You see, in order to pass the exam, I really suggest that you attend a PMP preparation seminar that is offered by either your local PMI chapter or by one of the many, many professional or for profit. Shall we say training organizations out there? There are also quite a few excellent online training courses and self study books that you can use, but this podcast, however, is definitely not the way to go.

Cornelius Fichtner (02:41):

It's not going to help you and not going to give you any support in passing the PMP exam. Some of you have also been writing to me and ask whether or not listening to the project management podcast is a qualifying activity to gain professional development units, stats PDUs. And if you are a PMP, you know that every three years you have to gain 60 PDUs in order to maintain your certification. And of course the best way to do that is to get trained. Well, I don't know. So what I did is I got in contact with the people who should know, I wrote to the PMI and they're working on it and they're going to let me know. So keep your ears open and I will be able to hopefully tell you in a few weeks, whether or not listening to this show here will be helping you with gaining your PDUs.

Cornelius Fichtner (03:43):

And while we are talking about the PMI here is announcement and announcement from them. And the announcement is the fact that the registration for the PMI global Congress, 2006 in Asia, Pacific is now open. And they write that the project management institutes global congresses are created with the goal of providing project managers and team members with the highest quality learning experience needed to stay ahead of the project management pro fashion. And this Congress, uh, the PMI global Congress, 2006 Asia Pacific will take place from the 27th of February to the first March, 2006 in Bangkok, Thailand. And of course, Bangkok, Thailand that brings back that good old song from Murray had Oriental sitting in the city. Now the city is the creme de LA creme of the chess world and a show with everything. All right? And before we move on to the news, here is a word from our sponsor. This episode of the project management podcast is sponsored by project load. Project load is a web based project management and time tracking tool, project load, lets teams maintain and forecast their own tasks helps project managers track their projects, gives PMOs one place to you, all projects and provides executives, valuable insight into exactly where their organization is spending their time. You can find project load at projectload.com.

Cornelius Fichtner (05:38):

I once again have several very interesting news items for you here this week. The first one is from November 8th. It comes to us from Sweden and it's titled the Swedish railway administration bank. Vericut selects ifs applications. They write bank Vericut industrial division, which supplies, railway systems and related services in Sweden and other parts of Europe we'll implement the ifs applications. The business software will enable bank of America, industrial division to streamline management of a range of internal and external processes. I am now not mentioning this because I like this ifs application. I don't even know it, but I'm mainly mentioning this because of what they say, why they are implementing this particular application or a particular application. They say since 2001, the market we operate in has been fully open to competition. So efficiency is crucial to the development and survival of our operations. And that's a Ingamar fried shallots who set that he is a project management manager at the bank.

Cornelius Fichtner (06:59):

Vericut industrial division. He says the implementation of ifs applications is part of a major change program. The solution will give us the tools we need to streamline our processes. For example, it will be easier to plan and control our complex entrepreneurial projects. And he continues our core business consists of complex entrepreneurial projects, but we also weld rails and manufacturer signaling equipment and technical cabin in a traditional industrial environment. To me, this means that the Swedish railway administration realizes the important part that project management plays in an ever changing and extremely competitive marketplace. They are embracing project management and pardon the pun are moving full steam ahead with it.

Cornelius Fichtner (08:00):

Our next news item is along the same lines as the one that you have just heard. It is from Thursday, November the 10th. And it comes to us from multi-car, which is an Island just South of Sicily in the Mediterranean. It is titled time and project management course for multiple hosts staff. And you can read that the human resources department of the multiple most recently organized a short training course in time and project manager, project management for its senior staff and the project management module provided the participants with the awareness of appropriate tools and techniques for planning, organizing, scheduling, and controlling of projects. And of course also the critical people management skills for achieving a project result. And they write here that a total of 32 line middle and senior management staff attended to this training course, which was held at the multiple post training center.

Cornelius Fichtner (09:07):

Okay. Big deal. You might say. So 32 people from multi-hour went to a project management seminar. Well think again, these were not 32 project managers. These were 32 line, middle and senior managers. And if you go back in a about two weeks ago in my show, then I had an announcement or a news item from Russ Archibald. He was at the seminar that they had in Moscow, and he had predictions for the year 2010. And what he said then is that project management will merge into the general management practice. And project management will become a required competency for executives. And this is exactly what's happening, or what's starting to show here in this news item, executives, managers taking project management seriously and actually getting trained on it.

Cornelius Fichtner (10:13):

Our next item is a survey that has just recently been released. This is from the November 9th, 2005, and it's titled NASCIO releases findings from state it project management survey. And NASCIO is the national association of state chief information officers, I assume by national, they mean U S a national of course. And this survey is the result of 34 state project management offices that had participated in this self-assessment, which happened between August and September of 2005. And throughout the report, as you can read, you will find that there are several core themes, which emerge as recommendations for success in initiatives, in it initiatives on a state level. And they are a, that there is a value in adopting an enterprise approach towards it investment. So take a look at your whole enterprise when you do 80 investments. They also say that given the complexity of implementing it projects both within and across state agencies clarifying the governance structure during the initiation phase of the project is, is essential.

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

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Episode 010: PM Training

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In today's show you will get to hear: Listener Feedback. Apple podcast tip. Project Management News. An interview with Diane Altwies from Outercore Inc. on project management training. And finally my cookbook on how to deliver advanced training to PMP® credential holders in your area.

Project Management in the News

- New Jersey Excellence in Technology Awards
- Dallas PMI Chapter Adds 444 New PMPs In September
- BLM project uncovers secrets of ghost town [Update: The web page is no longer available so we removed the link]
- A view into Google's inner workings

Episode Transcript

Below are the first few pages of a computer-generated transcript with all its computer-generated quirks.

Speaker 1 (00:10): [inaudible]

Cornelius Fichtner (00:11):

You are listening to the project management podcast. We bring project management topics to beginners and experts. Find us on the web at pmpodcast.blogspot.com. All send your emails to This email address is being protected from spambots. You need JavaScript enabled to view it..

Cornelius Fichtner (00:30):

Hello, and welcome to show number 10. I am Cornelius Fichtner. Now this is the Project Management Podcast for the 5th of November, 2005. And today you are going to get some training, but before we move on to the main section of the show as usual few announcements and things that I want to get off my chest, and we start out with a word from our sponsor. This episode of the project management podcast is sponsored by project load. Project load is a web based project management and time tracking tool, project load lets teams maintain and forecast their own tasks helps project managers track their projects, gives PMOs one place to view all projects and provides executives, valuable insight into exactly where their organization is spending their time. You can find project This email address is being protected from spambots. You need JavaScript enabled to view it.. Now the announcements that I have today are first about the sound quality. Those of you who have listened to show number nine and show number nine and a half in particular, you may have noticed that the sound quality wasn't really up to what it was or what it used to be.

Cornelius Fichtner (01:42):

Well, I tried a new microphone and I wasn't really all too happy with it. So I went back to my old microphone here and I hope to upgrade to a better microphone sometime down the road. Then I'll also notice that because I put out two shows so quickly after each other, that some of you may have missed show nine. So here's a little trick. I know that most of you are using iTunes to download the show. So go to iTunes, open up iTunes and select edit preferences. And then a dialogue window will open. And there you click on the podcast tab. And in the podcast tab, you have various selections that you can do. And there is one selection that says when new episodes are available and there you select download all in that way. When you set it that way, it will automatically download all the latest episodes of every show that you subscribe to.

Cornelius Fichtner (02:40):

It's quite handy. If you are like me, I subscribed to various science shows and they sometimes put out two, three, four on the same day and it'll download all four or five of them fully, automatically. Don't have to do anything on to your feedback. And man, there was a lot of feedback that I got from you this week. And let me start out with an it trainer. Well, this is a training show today. So this is from Christian J Mark Lee. He's an it trainer and he writes, hello, Cornelius. I have just begun project management practices at my company about three to four months ago. My plan is to create a PMO in the next two years. I've enjoyed your podcast as it helps me better understand the PM field. I would like to know if you might want, if you might have plans to discuss how a PM can balance several large scale projects going on simultaneously.

Cornelius Fichtner (03:38):

Good idea. Good idea. I will definitely go into that topic sometime down the road. I've been a implementation project manager and I've had to do exactly that. And I'll give you a few best practices on how I did that. It's difficult, but it's doable. The next one I got is from Harry Fisher. And this is an interesting one. Harry writes, I really enjoy your podcast. Thanks for contributing to the PM community. Here it comes last week, the ASQ quality progress magazine accepted an article, which he attached as well. And I was wondering if you might like me to record a short summary of this article. I read through the article I find, well, this is a good one. And I wrote back to Harry telling him, yep. Why don't you send over a sound file and we'll put it up right here on the show. Absolutely no problem right there.

Cornelius Fichtner (04:35):

Then when you go to my blog, that's pmpodcast.blogspot.com. You will be able to read the comment which Anne Babiak left and you left that in response to the PMO show. And it's a very long one, but, uh, the essence of this all is that the number one takeaway that they have had in terms of templates, they used was the, uh, meeting notes to document the meeting notes of the project management meetings. Because when there were problems, the committee that was mitigating these problems, they could go back and they could review these meeting notes. And thus the project managers were usually vindicated. And because these meeting notes help them to well cover their asses more or less, we put it, bluntly people in the future then began to actually use more and more of the templates that they provided for their PMO. So thank you N Babiak for this comment.

Cornelius Fichtner (05:45):

Very nice. I appreciate that. And folks, you can read the whole thing up on the website. Another one I got is from, uh, [inaudible] actually [inaudible] last name and he writes, I like your informal way of communicating about the PM topics. Sometimes this is taken way too seriously. I agree. I'd like to, I try to put a little bit of humor into what I do and, and I enjoy this one very much. I communicated the project management part cost to the Latin America project managers in HP, Hewlett Packard. Well, perfect. Thank you very much. I really appreciate it. Your helping me to get the word out here. I got, uh, I got one more here. This one is from Jeff Schmidt and he tells me that he's been listening to the project management podcast while he works out in the morning. So he works out both his body and his mind.

Cornelius Fichtner (06:45):

Your shows are a good way to get up to speed on the news in the world of project management and here, pardon me. And here are some real world application of the skills needed to be a good project manager and he wrote to us from Austin, Texas. Well, thank you, Jeff. I appreciate it very much as feedback from you here. Very nice. All right. Those of you who don't use a podcatcher software like iTunes or Doppler or one of the automatic downloaders, I'd just like to remind you that there is a new show notification that you can subscribe to just go to my blog and you will see on the left hand side, the little announcement that says never miss a show, just click on that subscribe. And I will send you a quick email. Once a new show is up and you will not miss a show, you will however, miss a show on Saturday, the November 26.

Cornelius Fichtner (07:45):

Actually everybody will miss that particular show because this is the Thanksgiving weekend here in the United States. For those of you outside of the U S this is the number one holiday here, and me and my wife, we will be traveling to Arizona, to our family and friends, actually friends in Phoenix, family in Tucson. And I will not be producing a show that week. So no show on Saturday, November 26th. All right. And, uh, there was a lot that was happening this week in the news. And here we go with our next segment, I got five items for you. Five, six, five, or six. Here we go with the news.

Cornelius Fichtner (08:36):

The first news item is called a view into Google's inner workings. And this comes to us from the October 25th vortex, 2005, where Douglas Merrill, who is the senior director of information technology at spoke and a quick overview of this one here. He told them that for Google information is enlightenment and not power. And the entire corporation is compelled to give information freely and learn from each other. That's a different approach. In most companies, information is kept tightly and close to your chest. I want to give it away. Um, also they talk about the innovative innovation strategy that they have at Google and the way they do that is they keep their employees challenged and they move them around from project to project. As an employee at Google, you only spend about 12 to 18 months in one area, and then you get moved around. Of course, that causes a lot of well movement and a lot of loss of information, but they do have a, what they call a Google project database at the center of the soul and note that they call it a reporting system and not a project tracking tool. That's also interesting and very, very different thing here is that everybody from engineering to sales, to sales, to folks who sweep the floors can read this Google project database and create commentary on anything within the database. So if you work at Google, you have access to their information database and you can input your ideas. Very interesting concept right here at Google.

Above are the first few pages of a computer-generated transcript with all its computer-generated quirks. A human-generated transcript is available to Premium subscribers starting with episode 136.

  • Last updated on .

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