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There have been many changes in the focus of organizations - whether private or public - away from a traditional product-or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and as you will hear in our interview Elizabeth Harrin and her co-author Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means.

Today’s episode is based on their book Customer-Centric Project Management. It is intended as a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. We’ll define what the problem is with how we do things today and then we’ll move quickly into the new paradigm.

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I have to take a 3-4 week emergency leave from creating new episodes for The PM Podcast because of my father's health.

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In this episode of The PM Podcast we introduce you to The PDU Insider at www.pdu-insider.com, which is our website and newsletter where we teach PMP® credential holders all there is to know about Professional Development Units (PDU).

We’ll show you some of the features of the website, point out the #1 article called “12 Easy Ways To Earn PDUs” that every PMP® credential holder should read and we’ll explain why subscribing to the free newsletter is more than “just another newsletter” about PDUs.

The PDU Insider highlights both paid and free PMP PDU opportunities, from respected education providers all over the world. We help you find the right opportunities for you, wherever you are in your project management career journey.

If you are already a PMP® credential holder, then you'll know that the goal is to earn 60 PDUs for PMP recertification cycles. That means earning 60 PDUs in a three-year period, prior to applying for renewal. Save time searching out PDU opportunities by subscribing to The PDU Insider and get on the fast track to meeting your professional development requirements, this year and every year.

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This episode is sponsored by The PMP Exam Simulator:

I have always said that one of the most beneficial actions that I took to further my career and success as a project manager was to become involved with PMI. I started out as an event volunteer and worked my way all the way up to becoming the president of my local PMI Chapter. This volunteering not only helped me to find a job, it also introduced me to colleagues in my field put me on the path of becoming PMP® certified and it was the starting point of this here, The Project Management Podcast where I’ve expanded my volunteering efforts out towards a world audience of project managers.

The good news is that I’m not the only one who has seen such great results from volunteering. Kevin Reilly, PMP has seen very similar results. Every since he started volunteering a little over a year ago doors have opened up for him and an incredible number of opportunities have opened up for him.

Kevin has now gone ahead and he has taken his approach and turned it into a process for you. A step by step process that you can follow towards your professional success as a project manager:

• Understand the benefits
• Analyze your skills
• Determine your goals
• Select an organization
• Leverage your time
• Market your skills

We first review these 6 steps in detail and then Kevin tells his personal story of volunteering and networking to illustrate how powerful a driver this approach was in his career and will help you do the same.