Episode 389: Conflict Resolution in Project Management (Free)
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Conflict in project management is inevitable. In fact they say that the only way to not have a project management conflict is to have a one-person project. And even then, some people have a tendency to argue with themselves.
Karin Brünnemann (https://www.linkedin.com/in/karinbrunnemann) recently gave a presentation on the topic of Managing Conflict in Projects to the Project Management Institute (PMI)® Slovakia Chapter. And because it was such a success she suggested that we bring it to you as well!
Karin’s presentation and our interview is full of solid advice and best practices you can apply to the conflicts you will inevitably encounter. We will discuss:
- Definition & Characteristics of Conflict
- Conflict in the Context of Project Management
- How to Analyse a Conflict
- How to Manage Conflict.
A big part of the interview is actually focused on that last part -- the actual project management conflict resolution. We are, however, not going to talk about conflict resolution on multicultural projects. That’s reserved for next week.
Conflict management is something that many project manager coaching and mentoring sessions discuss, because it's such a common concern for project managers. It's also a topic that comes up often on social media for project managers, because we all face challenges working with our teams from time to time, and the wider stakeholder community beyond that.
Before we dive into the podcast interview, one more important point: we don't talk about specific project methodologies or approaches in any depth. For example, we aren't going to cover the role of project manager in SAFe agile, but project managers in that position would still find conflict management techniques useful to understand. Conflict doesn't discriminate! Regardless of the method or approach you are using, you are still going to find that stakeholders clash from time to time.
Presentation Slide Deck
Karin has made her presentation slides available for listeners of The PM Podcast. Download the file here:
Click to download the presentation...PDUs: Ways of Working, Project Manager Soft Skills, Conflict Management
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