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The Project Management Podcast is late due to a death in my family. But I'm back at the office now and we'll be bringing you new PM Interviews soon.

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This episode is sponsored by The Agile PrepCast for The PMI-ACP Exam:

As we are recording this episode there are about 1,500 project managers around the world who have passed the PMI Agile-Certified Practitioner (PMI-ACP)® Exam. Last year around this time there were zero. This is because the PMI-ACP certification is the newest exam offered by the Project Management Institute (PMI)®.

In today’s episode we have our first interview for you, in which a successful PMI-ACP exam taker opens up to you and talks about what it was like for him. His name is Kevin Reilly and we’ve had him on the program earlier this year. (Disclaimer: Kevin Reilly works as a contractor for OSP International LLC, who produce both The PM Podcast and The Agile PrepCast).

As you know, the rules of all PMI exams are such that we are not allowed to discuss specific questions from the exam. But we can discuss his overall experience, general thoughts on the process and his recommendations to you.

And since Kevin has changed his career and is now a trainer himself, who teaches others as they are preparing for their exam, you can look forward to a great discussion and some excellent advice.

During the interview you will hear us make several references to The Agile PrepCast. So if you yourself are interested in becoming PMI-ACP certified, then sign up to The Agile PrepCast newsletter at www.pm-prepcast.com/agile and be among the first to prepare for your exam using our new sister podcast. We’re furiously working to get it finished.

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This episode is sponsored by The PDU Podcast:

This interview with Elizabeth Harrin about her new book book Customer-Centric Project Management  is intended (sort of) as an implementation guide to moving your own projects to a customer-centric way of working, using a model called Exceed. We also want to give you some some guidance for ensuring that customer-centricity is sustainable and supported in the organization.

To achieve this we will be looking at the case study section from her book, which comes from her own experience and day to day work.

While there is of course no guarantee that customer-centricity will always lead to project success, adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Remember, we have a wide range of podcasts aimed at helping you earn project management PDUs free of charge, as well as a range of premium podcasts like this one.

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This episode is sponsored by The PDU Podcast:

There have been many changes in the focus of organizations - whether private or public - away from a traditional product-or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and as you will hear in our interview Elizabeth Harrin and her co-author Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means.

Today’s episode is based on their book Customer-Centric Project Management. It is intended as a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. We’ll define what the problem is with how we do things today and then we’ll move quickly into the new paradigm.