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Susanne Madsen, Author

Every project that you and I have ever and will ever manage depends on people’s skills.

The sponsor relies on you as the project manager to successfully lead the team, you rely on the team to have what it takes to create all the deliverables at the required quality, and the end user -- the recipient of what you and the team deliver -- must have the skills to use the product you finally give them.

But what if the skills don’t match up to the tasks at hand? What if a team member is lacking a skill? What if the technology is so new and different that your users will have a hard time with it? The answer is of course leadership coaching, mentoring and training.

And there is no one better than Susanne Madsen (www.susannemadsen.com -- www.linkedin.com/in/susanne-madsen-1134312) who coaches and mentors project managers into project leaders to come on the program and help us understand these three similar yet different activities.

A coaching style of leadership can make a huge difference to how motivated and supported your team members feel when working on your project. And we know that better motivation tends to lead to higher engagement and therefore better outcomes. Ready to dive into this topic? It's a good one!

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Elizabeth Harrin, FAPM

There is no doubt in my mind that you have heard the term lessons learned before.

It is mentioned extensively throughout A Guide to the Project Management Body of Knowledge, (PMBOK® Guide), I teach it as part of my PMP training lessons and my favorite search engine gives me over 51,000 results for the search term “lessons learned in project management”. In fact, as an experienced project manager you have probably participated or even chaired one or two lessons learned meetings yourself on your own projects.

But let’s consider the bigger picture around lessons learned. What process do we follow? What management techniques are there for lessons learned? Are all documented lessons learned equally valuable?

These questions need answers. And so I’m happy to welcome Elizabeth Harrin (rebelsguidetopm.com -- www.linkedin.com/in/elizabethharrin/ - ) who has the answers for us!

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Joseph Flahiff, PMP, PMI-ACP

Are you using an adaptive life cycle to manage your projects? You know, something that falls under the general umbrella of Agile like Scrum, XP, Kanban or DSDM?

And if your answer to this question is yes, then think about when exactly you started using these approaches, because that date says a lot about you and your organization. If you started 20 or more years ago then you can consider yourself to be an innovator, but if you started just recently you are a laggard. (And just in case you are wondering, I would put myself in the middle with what is called the "early majority".)

But no matter when you started your journey into Agile it might be interesting to know how many of us out there are actually using Agile on our projects. And according to Joseph Flahiff (www.whitewaterprojects.com -- www.linkedin.com/in/josephflahiff) there are more than you would think.

How many more? He doesn’t have an exact number, but then again nobody knows how many waterfall-based projects there are either. However, studies done on this subject and a number of other indicators lead him to believe that Agile is now the new normal. The number organizations using agile project management is massive, which is just one more reason to also get started with your PMI-ACP Exam Prep.

Today, many organizations are using agile project portfolio management alongside their existing PMO capabilities, to ensure that all the change projects in the business have adequate governance and support.

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Yazmine Darcy, MBA, PMP, PMI-ACP, CSM

This is another episode where I’m asking: Are you currently studying or thinking about studying for your PMI Agile Certified Practitioner (PMI-ACP)® Exam? Wonderful. That’s what we are going to be talking about.

In this interview you are going to meet Yazmine Darcy (https://www.linkedin.com/in/yazminedarcy). Yazmine is not only one of my students and coworkers, she is also the project manager in charge of developing the sample exam questions that we use in our PMI-ACP Simulator. And so, if you not only want to know how to prepare for your own PMI-ACP Exam but also want to hear about all the work that goes into creating one of the training tools you could be using, then you have come to the right place.

As you know, the rules of all Project Management Institute (PMI)® exams are such that we are not allowed to discuss specific questions from the exam. But we can discuss her overall experience, general thoughts on the process and her recommendations to you. So you can look forward to an experience and tip filled interview on how to prepare for and pass your PMI-ACP Exam.

Full disclosure: Yazmine Darcy and Cornelius Fichtner both work for OSP International LLC, makers of The Agile PrepCast and The PMI-ACP Exam Simulator.

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Jordan Kyriakidis, CEO of QRA Corp

One thing that every project manager notices over the course of her or his career is this: We begin with managing relatively simple projects. Here we learn about the theory of project management, its good practices and how to apply them. And as we get better we are assigned to bigger and more important projects.

But in recent years you may have begun to notice that even though your projects may not have become any bigger their complexity has never the less steadily been increasing. In other words, if you took a project you managed 5 years ago and repeated it today in exactly the same way then the one thing that would definitely change is the complexity caused by an increase in interdependencies.

And that’s where Jordan Kyriakidis (https://www.linkedin.com/in/jordankyriakidis/) and I are starting this interview. We are exploring why complexity is increasing, whether it is actually real or just a perceived problem, and what you can do about it.

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Stas Podoxin, MBA, PMP, PMI-ACP, CSM

Are you currently studying or thinking about studying for your PMI Agile Certified Practitioner (PMI-ACP)® Exam? Wonderful. That’s what we are going to be talking about.

In this interview you are going to meet Stas Podoxin (https://www.linkedin.com/in/staspodoxin). Stas is not only one of my students but also one of my coworkers. And one of the interesting differences in how he prepared for the PMI-ACP exam is the fact that he took an Agile course at a university that helped him get a better understanding of the Agile mindset. And so by the time he got around to using our own online training course he was already quite far ahead on the curve.

As you know, the rules of all Project Management Institute (PMI)® exams are such that we are not allowed to discuss specific questions from the exam. But we can discuss Stas's overall experience, how he did his PMI-ACP Exam Prep, his general thoughts on the process and his recommendations to you. So you can look forward to an experience and tip filled interview on how to prepare for and pass your PMI-ACP Exam.

Full disclosure: Stas Podoxin and Cornelius Fichtner both work for OSP International LLC, makers of The Agile PrepCast and The PMI-ACP Exam Simulator.

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Jordan Kyriakidis, CEO of QRA Corp

My goal of having these show notes on the website is to give a quick and concise introduction of the podcast topic and to tell you what you can expect to learn from it. Sometimes I am right on point and sometimes I’m a little more vague.

And tomorrow, when you are back at the office working on your project requirements your goal will be to correctly and succinctly describe the requirements for that project your company is going to launch. The big difference here is that your descriptions have to be 100% on point. You cannot afford to be vague, because requirements that can be misinterpreted is a sure-fire way to doom your project. So what can you do to improve your requirements?

The problem of poorly written, ambiguous, and inconsistent requirements is something that Jordan Kyriakidis (https://www.linkedin.com/in/jordankyriakidis/) has thought about a lot. And his answer to this problem is not only a list of “21 Top Tips for Writing an Exceptionally Clear Requirements Document” (https://qracorp.com/write-clear-requirements-document/) but also to use computing power. Yes, there is actually a software that will scan your requirements document and tell you what's wrong with it.

But we’re not going to talk about the software much, because that would be pretty boring here on an audio podcast. Instead, Jordan and I look at the root causes of poorly written requirements and then we introduce you to the most important 6 out his 21 tips. In that way you can start using your brain power to write better requirements.

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Jonathan Hebert, PMP, PMI-ACP

Are you by any chance thinking of getting your certification as a PMI Agile Certified Practitioner (PMI-ACP)®? Great. Because that certification is our topic.

Today you are going to meet Jonathan Hebert (https://www.linkedin.com/in/jonathan-hebert-pmp-csm-pmi-acp-0712471) who not only passed his PMI-ACP® Exam, but he also got audited in the process. So he has a story to tell!

As you know, the rules of all Project Management Institute (PMI)® exams are such that we are not allowed to discuss specific questions from the exam. But we can discuss Jonathan's overall experience, how he got his PMI-ACP Exam Prep, his general thoughts on the process and his recommendations to you. So you can look forward to an experience and tip filled interview on how to prepare for and pass your PMI-ACP Exam.

Full disclosure: Jonathan Hebert and Cornelius Fichtner both work for OSP International LLC, makers of The Agile PrepCast and The PMI-ACP Exam Simulator.

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Karin Brünnemann, PMP

Are you currently managing a multicultural project?

Well, no matter if you answered “yes” or “no” to this, today’s interview with Karin Brünnemann (https://www.linkedin.com/in/karinbrunnemann) is for you. We will look at what culture is, how cultural differences can lead to conflict, and how culture affects the various dimension of conflict on projects that we learned about when we last spoke to Karin. Most importantly, we will of course also discuss approaches for conflict resolution.

So… if you answered “Yes” to my questions “Are you currently managing a multicultural project?”, then you are going to learn a lot about culture, conflict and what to do about it.

And if you answered “No”, then you will learn that your answer was in fact wrong and that you should have answered “Yes” in the first place. You are in fact managing a multi-cultural project even if you don't think you are.

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Just a quick update about our current publication schedule.

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Karin Brünnemann, PMP

Conflict in project management is inevitable. In fact they say that the only way to not have a project management conflict is to have a one-person project. And even then, some people have a tendency to argue with themselves.

Karin Brünnemann (https://www.linkedin.com/in/karinbrunnemann) recently gave a presentation on the topic of Managing Conflict in Projects to the Project Management Institute (PMI)® Slovakia Chapter. And because it was such a success she suggested that we bring it to you as well!

Karin’s presentation and our interview is full of solid advice and best practices you can apply to the conflicts you will inevitably encounter. We will discuss:

• Definition & Characteristics of Conflict
• Conflict in the Context of Project Management
• How to Analyse a Conflict
• How to Manage Conflict.

A big part of the interview is actually focused on that last part -- the actual project management conflict resolution. We are, however, not going to talk about conflict resolution on multicultural projects. That’s reserved for next week.

Conflict management is something that many project manager coaching and mentoring sessions discuss, because it's such a common concern for project managers. It's also a topic that comes up often on social media for project managers, because we all face challenges working with our teams from time to time, and the wider stakeholder community beyond that.

Before we dive into the podcast interview, one more important point: we don't talk about specific project methodologies or approaches in any depth. For example, we aren't going to cover the role of project manager in SAFe agile, but project managers in that position would still find conflict management techniques useful to understand. Conflict doesn't discriminate! Regardless of the method or approach you are using, you are still going to find that stakeholders clash from time to time.

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Jamal Moustafaev, MBA, PMP

In this second interview with Jamal Moustafaev (https://ca.linkedin.com/in/jmoustafaev we take what we learned about the project portfolio management process and discuss how to implement it in our organizations.

We look at PPM reviews, internal resource cost, the importance of our mission and strategy, how involved c-level executives need to be, a charter for portfolio management, how the halo effect can skew your project selection methods, and how to improve the quality of project proposals.

All of these ideas are of course taken from his book Project Portfolio Management in Theory and Practice: Thirty Case Studies from around the World (Best Practices and Advances in Program Management) with the intent of giving you practical tips on how to implement project portfolio management in your own organization.

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Jamal Moustafaev, MBA, PMP

Project Portfolio Management and the realization that strategic alignment of all projects within an organization is crucial are both gaining ground. And this realization also emphasizes the need for having solid project selection methods.

But how exactly do you do all of this? The number of books that focus on practical advice for implementing a strategic project portfolio management process is quite small. Lucky for us that a new one with exactly that focus has just been published

The new book is titled Project Portfolio Management in Theory and Practice: Thirty Case Studies from around the World (Best Practices and Advances in Program Management) written by Jamal Moustafaev (https://ca.linkedin.com/in/jmoustafaev. In our discussion, we answer these questions:

• What is project portfolio management?
• What are the three pillars of strategic PPM?
• What are some project selection models that support a company's strategy?
• How do we achieve strategic alignment?

In my past interviews with Jamal, we talked about what is scope in project management and how you can exercise scope control in project management. He also has a book on that topic that covers the whole domain, not just the change process. Now let's just hope there is no project management scope creep in this interview! Ready? Press play now.

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Scope of Success Podcast with Brian K. Wagner, MBA, PMP and James Kittle, PMP

Welcome to another "special" episode from The PM Podcast, in which we introduce you to new podcasts that are created and produced for/by project managers. Today we feature 'Scope of Success'.

Launched in 2016, Scope of Success brings you Business Life Lessons to help you advance your career one interview at a time. Hosted by Brian K. Wagner, MBA, PMP and James Kittle, PMP, advocates for business issues at hand. Sponsored by Project Management Institute (PMI)® Long Island Chapter.

So please enjoy Ep1- Mastering the Job Interview - Guest/Steve Potter. Here is what Brian and James write about it in their show notes:

In this episode we speak with one of PMI® Long Island chapter's founders and current member of the board of directors. Steve Potter talks to us about interviewing questions and styles that lead to success.

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Congress presenters reveal their most important interpersonal skill

Last year at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California I recorded an all time high of 14 interviews. They have all been published over the past few months and you’ve probably heard some or all of them. But what you don’t know is what happened once each interview was complete.

I pressed the recording button one more time and asked each of my guests the following question: Which is the interpersonal skill that you attribute the most of our success in your career to? In other words, what skill has helped you most on your projects when you interact with others?

And today you are going to get all the answers. In one nice mashup. Here are all the presenters in the order you will hear their answers

• Jay Payette
• Kristy Tan Neckowicz
• Nk Shrivastava
• David Hillson
• Denise McRoberts
• Joy Beatty
• Kristine Hayes Munson
• Andrew Burns
• Kim Wasson
• Wanda Curlee
• Beth Spriggs
• Cyndi Snyder Dionisio
• Connie Inman

Oh, and spoiler alert... the answer that I received most often was "Relationships".

It's not a surprise to me, a this comes up time and time again in the things we see on social media for project managers, and you'll have picked up the trend in my past interview. Whether you are leading a PMO, directing a huge project, taking part in an IT software development initiative, or working in the role of project manager in SAFe agile, or any other project role, relationships are the things that power our success. Project manager coaching and mentoring can only get you so far. Building effective working relationships with your colleagues is what really makes the difference. But I have a feeling you might have already known that!

Enjoy this special episode.

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Jay Payette, PMP

Projects are the tool businesses use to take a strategy and turn it into reality. So your project better be aligned with your long term business plan. All of them!

This interview about strategic alignment with Jay Payette was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. We discuss his presentation and white paper Making it Happen - How Project Managers Can Drive Strategic Alignment and Strategy Execution. Here is the abstract:

Good strategy can be critical to organizational success, however in order for strategy to transform from ideas into results it must be successfully executed. In order for organizations to successfully formulate and execute strategy they must achieve sufficient strategic alignment.

Project managers and project team members can make a critical contribution to their organization’s strategic alignment. This paper examines strategic alignment through the frame of three strategic functions: formulate, align, and execute and how they interact with each other.

Additionally, three strategic alignment frameworks are presented and recommendations are made as to how they may be used by project managers to contribute to organizational strategic alignment at the project-level.

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Wanda Curlee and Cornelius Fichtner

Every project manager needs to master situational awareness. That is because no two projects are perfectly alike. What worked last time may have to be tweaked next time. Even worse, what may have worked just yesterday may have to be tweaked today!

This interview about situational awareness with Wanda Curlee was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. It was co-written and co-presented with Marie Sterling. Wanda and I discuss their presentation and white paper Situational Awareness. Do you have the Emotional Intelligence for it?. Here is the abstract:

This paper explores the relationship of situational awareness and emotional intelligence of portfolio, program, and project leadership. Included in the paper is an introduction to situational awareness, emotional intelligence, SAGAT, recommendations and details about the workshop exercise. Situational awareness plays a critical role in effective decision making, and more so in complex and challenging portfolio, program and project management environments. Emotional Intelligence (EI) is the study of how in tune a person is with his or her own emotions and the ability to understand emotions of those around himself or herself. Through the use of a live training simulation, an individual’s level of situational awareness and their emotional intelligence will be determined.

Click to download the white paper

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Kristy Tan Neckowicz, Connie Inman and Cornelius Fichtner

At some point in their career, every project manager has to deal with troubled projects.

This interview about project recovery with Kristy Tan Neckowicz and Connie Inman was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. We discuss their presentation and white paper Recognize Warning Signs and Rescue Your Troubled Projects. Here are the abstract and summary:

Abstract: Come to this session to hear real stories of troubled projects and recovery journeys from two seasoned project management professionals. You will learn to recognize common warning signs of troubled projects, approaches to right-sizing your project management processes, and applications of stakeholder management lessons for project success.

Summary: The common theme across the case studies is a focused spirit of continuous improvement to rescue troubled projects. Although projects are temporary in nature, project management processes are always evolving.

It is tempting to move on to the next project when a troubled project has been placed safely back on track. However, you will have more assurance of the project manager’s future success by conducting a lessons learned evaluation focused on the practice of project management before claiming victory.

By sharing the warning signs, right-sizing approach, and lessons learned from these case studies, we hope you will leverage our experience to keep your next project “on track” to successful delivery.

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NK Shrivastava and Cornelius Fichtner

This interview about why Agile might be failing in your organization with NK Shrivastava was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. We discuss his presentation and white paper Top Five Warning Signs That Agile is Not Working for You. Here are the abstract and conclusion:

Abstract: There are good possibilities of success when adopting an agile approach in an organization, but five symptoms in particular serve as warning signs that the organization’s agile transformation is not working well.

The five warning signs include: (a) no signs of value delivery for over 3 months, (b) teams resisting customer changes, (c) teams “waterfalling” sprints, (d) customers foregoing involvement in development and testing, and (e) lack of visibility for agile in the organization. Potential solutions for these problems are also described in this paper. Many organizations can solve these problems internally, but sometimes an external resource such as a change agent or an agile coach is needed. By addressing these issues, organizations can increase the chances of a successful agile transformation.

Conclusion: Agile doesn’t work by itself. Organizations that implement agile with minimal team support and expect it to work perfectly “out of the box” will likely be disappointed. Successful agile adoption depends on factors at the organization and team levels. Organizations need the right mindset, a strong commitment, a culture conducive to implement agile, and the ability to secure resources and outside help as needed. Teams need the training, skills, and empowerment to absorb and implement agile principles. With these factors in place, organizations and teams should be able to build the foundation for agile success.

As agile project management grows in popularity and use, it's important to consider what that means for us as project managers. There is no 'formal' role for a project manager in an Agile approach, but that's not to say project management isn't needed. We simply need to look for ways to provide project management, aligned with how the business works. From Scrum to Kanban, from the role of project manager in SAFe Agile and other ways of scaling, project managers have so much to offer in an agile environment.

Click to download the white paper

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Joy Beatty and Cornelius Fichtner

We continue our look at the topic of scaled agile that we started in the previous episode, this time by looking at "agiLE" - Agile in the Large Enterprise.

This interview about Scaling Agile with Joy Beatty, PMI-PBA was recorded at the Project Management Institute (PMI)® Global Congress 2016 in San Diego, California. We discuss her presentation and white paper Making "agiLE" Work: Agile in the Large Enterprise. If you are looking to adopt agile project management with scrum and then intend to scale it, this interview will help you understand how that can work.

Here are the abstract and final thoughts:

Abstract: Almost all large enterprises are making some transition to agile practices. There are many approaches to scale agile in the large enterprise, and we’ll give an overview of the most common scaled approaches and their limitations. This paper also discusses the most common challenges our customers’ teams are facing when scaling agile and provides suggestions to overcome those challenges.

Final Thoughts: This sounds like a daunting task—to transition to agile approaches in a large organization. However, with solid collaboration and communication, it’s absolutely doable. Teams will constantly be collaborating through elicitation, answering questions, and testing the actual product. Business analysts have a critical role to play in keeping the collaboration running smoothly, including helping to facilitate backlog grooming and elaboration, participating in planning in sprints, working with interfacing teams to identify dependencies, and serving as a product owner proxy on any teams as needed. Likewise, project and program managers can act as advisors about appropriate levels of process, help guide projects toward common goals, and ensure a focus on prioritization based on business needs. Instead of instilling a hierarchical control between PMO and product owner, in agiLE the PMO and product owner work together to achieve the objective. The real goal for agiLE teams is self-organization and creativity, while still contributing as a part of a large organization

Click to download the white paper

Scrum project management might sound like a term that doesn't fit into the 'traditional' view of Agile methods, but when you are looking to scale up your approaches, you do need to add structure. Scrum agile project management training is one way to support a team through a transition to scaled agile, and you'll learn more about agile in large enterprises in this episode with Joy, so you can make a decision about whether it is right for you.